Online Marketing

How to Use Social Media for Customer Service

Before the Internet, telephone calls were used to seek customer service. Then came about the advent of the email, and everything changed. Soon after, email was upended by social media to become the new medium of rapid customer service.

Social media lets you connect with anyone in real-time. With social media sites evolving to become a budding platform through which customers solicit customer service, it has inevitably become the new frontier for it Kaiji. In fact, 90% of customers use social media to communicate with a brand.

Social media customer service is a preordained system of offering support via social media platforms. It takes advantage of instant feedback and media support to promote brand awareness. Doing it right can help organizations gain 20-40% more business, effectively meaning increased customer confidence and loyalty 같은베개 다운로드.

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